FAQs

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How long will it take for my order to arrive?

We keep most products in stock, so delivery usually takes 1 to 5 working days after payment is received.

Launch offers direct technical support on their car diagnostic tools, but other brands may differ. Simply click on the assistance icon on your Launch product, enter your questions, and upload the log file related to the vehicle you are having a problem with.

All diagnostic tools differ in their free upgrade periods. Please check the software update period stated in the description of your specific product.

All Diagnostic tool brands differ, but they all come with an instruction manual. Please follow this carefully to register your product and download the software.

If you are unable to reset the password yourself, contact us and we can assist. Please note that there may be a fee attached to retrieve your password.

It all depends on your needs and your budget:

  • For personal use: A DIY scan tool.
  • For a tyre shop: A full diagnostic scan tool.
  • For a workshop: A professional tool with the most features.

 

If you specialise in programming or a single manufacturer, you will need an expert tool to do advanced programming and diagnostics.

Have a different question?

Get in touch with us directly.