Diagnostic Direct is a durban-based company that partners with courier companies to deliver door-to-door within South Africa (all nine provinces).
Diagnostic Direct doesn’t allow for collections direct from our warehouse. We only courier directly.
On check out, you will need to indicate the following:
Physical address (not PO Box addresses)
Area code within South Africa
Contact numbers
Delivery typically occurs during working hours, 8am to 5pm. Therefore, please provide your daytime delivery details.
Diagnostic Direct does not deliver to PO Box addresses.
If nobody is present at the delivery address at the time of delivery, our courier partner will attempt to deliver the goods a maximum of 3 times before returning them to Diagnostic Direct.
Delivery Costs
Delivery costs are based on the purchase amount. Free delivery will be on purchases over R1,500. Purchases lower than that will have courier fees added on check out.
PLEASE NOTE: Items that incur a surcharge and do not qualify for free delivery will be calculated on the product checkout page under “Shipping” and will not allow you to checkout until the delivery fee is calculated.
Delivery Time
We require up to 24 hours to process you order before dispatching.
Delivery time after dispatching to major cities and outlying areas is typically between 3-5 working days.
Deliveries typically occur during working days, Monday to Friday from 8am to 5pm. Depending on the courier company used, there may be weekend deliveries.
These times are estimates based on orders being placed during weekdays (Monday to Friday) with no public holiday interference and any delays in payment confirmation.
Our courier services all close for booking at 2pm daily. Therefore, orders done after 2pm will be processed and booked the following day providing the items purchased are in stock.
PLEASE NOTE: Orders placed on weekends or where a public holiday interferes will take longer to be delivered. Deliveries done during the festive season may also take longer. Delivery times may vary depending on your location.
We outsource deliveries to courier companies thus orders are subject to courier company delivery capabilities and may incur delays to delivery times.
The Delivery Policy is in accordance with the Terms & Conditions. Please contact us should you have any questions relating to delivery.
