Returns And Refunds
Our returns, refunds & warranty policy
All online car diagnostic tools sold here are genuine and come with upfront disclosure. They follow a different warranty and returns process from locally distributed tools. By purchasing, the buyer accepts responsibility for compatibility checks, transport costs, turnaround timelines, and correct professional use of the tool.
Returns
Final sale unless the tool is unregistered and defective on delivery.
Warranty
Tools may qualify for a 12-month factory warranty but not local support. All shipping is at the buyer’s cost until a manufacturing defect is confirmed.
Repairs
If the defect is covered, the manufacturer will repair/replace and refund shipping. If not, all costs remain the buyer’s responsibility.
Updates
We cannot guarantee update access or restoration if tools are region-blocked or expired.
View all terms and conditions here.